Capability Statement

We provide professional computer consulting and networking services for small to medium sized businesses. Our services are highly cost efficient and are designed to allow ongoing  in-house management. Simplicity & Reliability is our mantra where you the customer understand all the key factors of your system and benefit from a hassle free system.

As our name implies, MySupport provides you with one point of contact for all your IT requirements. This saves you time, money & frustration allowing you to get back to what you do best.

What sets us apart?

We provide a more ’boutique’ service and take a personalised approach to the work we do. A little old fashioned in some ways, but it helps create business relationships that go on for many years. We pride ourselves on providing exceptional service and we always make time to listen to you.

We have great flexibility and skills depth which allows us to provide a vast range of technical services at a competitive price. See our Services page for more information on our pricing.

Services

We provide our customers access to services normally only available to large corporations such as:

  • Migration to cloud computing – Google Apps, hosted servers, virtualised servers
  • Secure remote access to your business from home or when travelling
  • Integrating secure wireless network access
  • Low cost monthly retainer based maintenance plans
  • 24/7 Systems monitoring & alerting
  • Developing desktop standards to reduce support costs
  • Secure cost effective offsite/online backups via BackMeUp!
  • We design, build & support computer systems that will be reliable and cost effective from the very beginning

Call 1300-883-260 or complete our contact form and we’ll get in touch

  • Help desk Services

    Provides your business and staff with access to fast & experienced IT support. All jobs are managed through our ticketing system thus providing you with historical performance reports on all completed & open tickets.

    • Proactive & preventative maintenance plans
    • 24×7 Server & critical systems Monitoring
    • Monthly Maintenance Reports
    • Onsite & Remote Support
    • Systems Audit & Documentation
    • Response Time Guarantee

    Call 1300-883-260 or complete our contact form and we’ll get in touch.

  • Maintenance Plans

    Provides businesses with all the support required to keep your systems running efficiently. Allows easy budgeting via a fixed monthly fee and guaranteed response times. All support requests are logged into our cloud-based help desk system allowing clients to see all their support jobs.

    A MySupport maintenance plan provides you with a proactive approach to keeping all your technology running smoothly.  Interruptions caused by outages can lead to expensive repairs, data loss and in some cases serious down time. We have plans to cover very small networks  of 2-5 computers or larger networks of up to 500 systems.  We can adjust your plan as your company grows.  We offer 4 hour guaranteed emergency response times for servers with our maintenance plans and can include 24/7 remote monitoring of your servers if requested.

  • Backup & Disaster Recovery

    We’d like to think this will never happen to anyone but if it does you’ll want your backups and disaster recovery plans tested and functioning. We provide comprehensive design and implementation to cover your business from multiple failures.  We utilise both online or cloud based backup systems with traditional tape/disk based systems.

  • Virtualisation & Server consultation

    Providing better redundancy, total cost of ownership, we can design and deploy VMware, Microsoft Hyper-V based hypervisors.



Testimonials

Thanks so much for fixing our server issue so quickly, I would just like to say that your company has provided such amazing customer service/support to date it has really blown me away.–Icon Investments

Pretty impressed with the customer service from MySupport. I have rarely seen such customer service.  You actually logged into my server , fixed the file and sent me an explanation on how he fixed it. I am glad I made the decision to change IT providers. If you are looking for a IT support and great service , you have found the company right here...–Pentagon Property Group

Thanks again for helping me, I just want to say your level of attention to our problem and providing tech support has been amazing. From helping me with 3rd party consultants to fixing our cabling, I have never got this amount of support anywhere else.–Fiji Consul General

Greg & his engineers have always gone above and beyond any other IT company we have dealt with.  From working after hours on weekends and always providing our business with fast responses they do it all.  I have no hesitation in recommending MySupport!–Acor Engineers & Consultants

 

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