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"As a leading provider of office equipment technology in the North West, we rely heavily on our IT systems for sales, service, and support and I write to you in recognition of your expertise in light of a recent technical support issue we had.

One of our most important databases is our document management system, and you recently contacted me personally on a Sunday afternoon to report that the server running this database had issues with the offer of attending that afternoon. I declined as I had family visiting that afternoon and asked for a call to be scheduled first thing Monday morning. I can only express how impressed I was to have a new virtual server created on our main file server to which this system was restored meaning we were up and running by 10am that very morning

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